Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , located at , operates the website for Lorvessa Royal Crest (the “Site”) and uses cookies and similar tracking technologies when you visit our Site. This Policy describes what cookies are, what types of cookies we use, how you can manage your cookie preferences, and how our use of cookies relates to your privacy.
If you have any questions about this Cookie Policy, you may contact us at info@lorvessaroyalcrest.com.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, to improve user experience, and to provide information to the owners of the site. Cookies are stored in your browser’s file directory and are sent back to the originating website on each subsequent visit, or to any other website that recognises that particular cookie.
In addition to cookies, we may also use similar technologies such as web beacons (also known as pixel tags or clear GIFs), local storage objects, session storage, and JavaScript tags. For the purposes of this Cookie Policy, all such technologies are collectively referred to as “cookies.”
Cookies can be “session cookies” or “persistent cookies.” Session cookies exist only while your browser is open and are automatically deleted when you close your browser. Persistent cookies survive after your browser is closed and can be used by the website to recognise your device the next time you visit.
Cookies can also be “first-party cookies” (set directly by us) or “third-party cookies” (set by a third party, such as an analytics or advertising partner, on our behalf or for their own purposes).
2. Why Do We Use Cookies?
uses cookies and similar tracking technologies for a variety of purposes, including:
- Ensuring the security and proper functioning of the Site;
- Remembering your preferences and settings;
- Analysing how visitors use our Site so we can improve it;
- Delivering relevant advertising and promotional content;
- Measuring the effectiveness of our marketing campaigns; and
- Providing features such as live chat and booking tools.
3. Types of Cookies We Use
We categorise the cookies used on our Site into the following types:
3.1 Strictly Necessary (Essential) Cookies
These cookies are essential for the Site to function correctly. Without them, certain services and features — such as secure login, online reservations, and navigation — cannot be provided. Essential cookies do not require your consent under applicable law; however, we inform you about them in the interest of full transparency.
Examples of essential cookies we use:
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| __cf_bm | Cloudflare | Used by Cloudflare to distinguish between humans and bots. This cookie supports bot management and protects the Site from malicious traffic. | 30 minutes |
| _cfuvid | Cloudflare | Used by Cloudflare to track individual users and apply rate-limiting rules. Helps manage and protect server resources. | Session |
| cf_clearance | Cloudflare | Stores the proof that the visitor has passed a Cloudflare security challenge. Required to access pages protected by Cloudflare. | 1 year |
| PHPSESSID / SESSID | Maintains your session state across pages. Stores temporary data such as booking form inputs during your visit. | Session | |
| cookie_consent | Records your cookie consent preferences so we do not need to ask you again on subsequent visits. | 12 months | |
| XSRF-TOKEN | A security token used to prevent cross-site request forgery (CSRF) attacks when you submit forms on the Site. | Session |
3.2 Performance and Analytics Cookies
These cookies collect information about how visitors use our Site — for example, which pages they visit most often, how long they spend on each page, and whether they receive error messages. All information collected by these cookies is aggregated and therefore anonymous. We use this data to improve how our Site works and to understand visitor behaviour.
We rely on your consent to use performance and analytics cookies. You may withdraw your consent at any time by adjusting your cookie preferences (see Section 5 below).
Examples of analytics cookies we use:
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique ID that is used to generate statistical data on how the visitor uses the Site. Used to distinguish unique users. | 2 years |
| _ga_<container-id> | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and track pageview sequences for the same user. | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique ID that is used to generate statistical data on how the visitor uses the Site. Resets each day. | 24 hours |
| _gat / _gat_UA-XXXXXXXX | Google Analytics (Google LLC) | Used to throttle the request rate to Google Analytics, thereby limiting data collection on high-traffic sites. | 1 minute |
| _gac_<property-id> | Google Analytics / Google Ads (Google LLC) | Contains campaign-related information for the user. If you have linked your Google Analytics and Google Ads accounts, this cookie is used to read and write campaign data. | 90 days |
Google Analytics data may be transferred to and stored on servers in the United States. Google LLC is certified under applicable data transfer frameworks. For more information on how Google processes your data, please visit https://policies.google.com/privacy .
3.3 Functional Cookies
Functional cookies allow the Site to remember choices you have made in the past, such as your preferred language, the region you are in, or your accessibility settings. They provide a more personalised experience. We rely on your consent to use functional cookies.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| lang | Stores your language preference to serve content in your preferred language on return visits. | 12 months | |
| currency_pref | Stores your preferred currency for displaying room rates and gaming credit information. | 12 months |
3.4 Marketing and Advertising Cookies
Marketing cookies are used to track visitors across websites and display advertisements that are relevant and engaging for individual users. They also allow us to limit the number of times you see an advertisement and to measure the effectiveness of our advertising campaigns. These cookies are placed by us and by our trusted advertising partners.
We rely on your consent to use marketing and advertising cookies. You may withdraw your consent at any time (see Section 5 below).
| Cookie Name / Technology | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp (Facebook Pixel) | Meta Platforms, Inc. | Used by Meta (Facebook) to deliver a series of advertisement products, including real-time bidding from third-party advertisers. Tracks conversions from Facebook ads and allows us to build custom and lookalike audiences on Facebook and Instagram. | 90 days |
| _fbc (Facebook Click ID) | Meta Platforms, Inc. | Stores the last click attribution data from Facebook ads. Used to attribute website conversions back to a specific Facebook or Instagram ad click. | 90 days |
| fr | Meta Platforms, Inc. | Used by Facebook to deliver, measure, and improve the relevancy of ads. Contains a unique browser and user ID, used for targeted advertising. | 90 days |
| ads/ga-audiences | Google LLC | Used by Google Ads to re-engage visitors that are likely to convert based on the visitor’s behaviour across websites. Links activity on our Site to the Google advertising network. | Session |
| IDE | Google LLC (DoubleClick) | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads, with the purpose of measuring the efficacy of an ad and presenting targeted ads to the user. | 13 months |
| MUID | Microsoft (Bing Ads / UET) | Used by Microsoft Bing Ads Universal Event Tracking (UET) to identify unique web browsers visiting Microsoft sites. Enables targeted advertising and conversion tracking from Bing Ads campaigns. | 13 months |
| _tt_enable_cookie / _ttp (TikTok Pixel) | TikTok Inc. | Used by TikTok to track user behaviour and measure the performance of TikTok ad campaigns. Enables retargeting of users who have visited our Site on TikTok. | 13 months |
Some of these advertising cookies involve the transfer of your personal data to third parties located outside Australia, including the United States. We ensure that such transfers are conducted in accordance with the Australian Privacy Act 1988 (Cth) and applicable international data transfer safeguards.
4. Your Consent
When you first visit our Site, you will be presented with a cookie consent banner (also known as a cookie notice or cookie pop-up). This banner allows you to:
- Accept all cookies — allowing us to use all categories of cookies described in this Policy;
- Reject non-essential cookies — allowing only strictly necessary cookies to be placed on your device; or
- Customise your preferences — selecting which categories of cookies you are comfortable with us using.
By clicking “Accept All,” you expressly consent to our use of all cookies described in this Cookie Policy. Strictly necessary cookies are placed regardless of your consent, as they are essential to the operation of the Site.
Your consent is voluntary. Refusing non-essential cookies will not affect your ability to access most areas of the Site; however, certain features (such as personalised content and targeted advertising) may not function as intended.
Where we rely on consent as the legal basis for processing your personal data through cookies, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that occurred before withdrawal.
5. How to Manage and Control Cookies
You have several options for managing and controlling cookies. Please note that restricting or disabling cookies may impact the functionality and performance of our Site.
5.1 Cookie Preference Centre
You can update your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our Site. This will reopen our cookie consent tool and allow you to change your selections for each category of cookie.
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can configure your browser to:
- Block all cookies;
- Block third-party cookies only;
- Clear cookies when you close your browser; or
- Notify you when a website attempts to set a cookie.
Please refer to the help section of your browser for guidance on how to modify your cookie settings. Commonly used browsers and their cookie management pages include:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
5.3 Opt-Out Tools Provided by Third Parties
Several of our third-party partners provide their own opt-out tools:
- Google Analytics: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout .
- Google Ads: You can manage your Google ad personalisation settings at https://adssettings.google.com .
- Meta (Facebook & Instagram): You can manage your Facebook ad preferences through your Facebook account settings at https://www.facebook.com/adpreferences .
- Microsoft (Bing Ads): You can opt out of Bing interest-based advertising at https://account.microsoft.com/privacy/ad-settings .
- TikTok: You can manage TikTok ad preferences through the TikTok app settings or at https://www.tiktok.com/legal/page/global/privacy-policy/en .
- Cloudflare: Cloudflare cookies are used for security and site performance purposes and cannot be individually opted out of without potentially being blocked from accessing the Site. For more information, visit https://www.cloudflare.com/privacypolicy/ .
5.4 Industry Opt-Out Platforms
You may also use the following industry-wide opt-out tools to manage advertising cookies from participating companies:
- Your Online Choices (EDAA): https://www.youronlinechoices.com
- Network Advertising Initiative (NAI): https://optout.networkadvertising.org
- Digital Advertising Alliance (DAA): https://optout.aboutads.info
6. Cookies and Responsible Gambling
As a hotel-casino, is committed to promoting responsible gambling. Some cookies and local storage data on our Site may be used to remember your preferences related to responsible gambling tools, such as self-exclusion notifications, session time reminders, and deposit limit settings. These cookies are treated as functionally essential for the purposes of regulatory compliance and player safety, and will be maintained regardless of your general cookie preferences.
The collection and use of data related to responsible gambling features is governed by applicable Queensland and Australian gambling legislation, including requirements imposed by the Queensland Office of Liquor and Gaming Regulation.
7. Data Collected Through Cookies
The data collected through cookies on our Site may include, but is not limited to:
- Your IP address and approximate geographic location;
- Browser type, version, and language settings;
- Operating system and device type;
- Pages visited on our Site and the time spent on each page;
- Referring URL (the website you came from before visiting our Site);
- Clickstream data and interaction with Site elements;
- Date and time of your visit;
- Conversion events (such as room bookings or event registrations); and
- Advertising identifiers and campaign attribution data.
Where cookie data constitutes “personal information” as defined in the Privacy Act 1988 (Cth), we handle that information in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details of how we collect, use, disclose, and store your personal information.
8. Retention of Cookie Data
The retention period for data collected through cookies varies depending on the type of cookie. Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for the duration specified in the cookie tables above, or until you delete them manually through your browser settings or our Cookie Preference Centre.
Aggregated and anonymised analytics data derived from cookies may be retained for longer periods for internal reporting and statistical analysis. This data cannot reasonably be used to identify you personally.
9. Third-Party Websites and Links
Our Site may contain links to third-party websites, social media platforms, and embedded content (such as maps or videos). When you visit such third-party sites or interact with embedded content, those third parties may place their own cookies on your device. We have no control over third-party cookies and are not responsible for the privacy practices of third-party websites. We encourage you to read the cookie and privacy policies of any third-party site you visit.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or updates to our business practices. Any changes will be posted on this page with an updated “Last Updated” date at the top of the Policy. Where changes are material, we will provide more prominent notice, such as a notification banner on our Site or an email notification where we hold your email address.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Your continued use of the Site after any changes to this Cookie Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any changes, you should adjust your cookie preferences or discontinue use of the Site.
11. Privacy Policy
This Cookie Policy should be read in conjunction with our Privacy Policy, which sets out in full how collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our Privacy Policy is available on our Site. For direct access, please look for the “Privacy Policy” link in the footer of our website.
12. Contact Us
If you have any questions, concerns, or complaints about this Cookie Policy or our use of cookies, please contact us using the details below:
- Company:
- Address:
- Email: info@lorvessaroyalcrest.com
We will endeavour to respond to all enquiries within a reasonable time and in accordance with our obligations under the Privacy Act 1988 (Cth).