Terms of Use

Last Updated: June 2025

Welcome to the official website of Lorvessa Royal Crest, located at lorvessaroyalcrest.com (the "Website"). This Website is owned and operated by , a company registered under the laws of Australia, with its registered address at (referred to herein as "we", "us", or "our").

By accessing, browsing, or using this Website in any manner, you confirm that you have read, understood, and agree to be bound by these Terms of Use ("Terms"), together with our Privacy Policy and any other policies or notices published on this Website. If you do not agree to these Terms, you must immediately cease using this Website.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (the "User") and . By accessing or using this Website, you represent and warrant that:

  • You have read and understood these Terms in their entirety;
  • You have the legal capacity and authority to enter into a binding agreement;
  • You will comply with all applicable local, state, national, and international laws and regulations when using this Website;
  • You are accessing this Website voluntarily and for lawful purposes only.

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes will become effective upon posting to the Website, and the "Last Updated" date will be revised accordingly. Your continued use of the Website following any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

These Terms are governed by and construed in accordance with the laws of Queensland and the Commonwealth of Australia, including but not limited to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), the Privacy Act 1988 (Cth), and the Interactive Gambling Act 2001 (Cth), where applicable.

2. Use of the Website

2.1 Permitted Use

This Website is provided for informational and transactional purposes relating to the hotel, casino, dining, entertainment, and ancillary services offered by Lorvessa Royal Crest. You may use this Website solely for lawful, personal, and non-commercial purposes in accordance with these Terms.

2.2 User Obligations

As a condition of your use of this Website, you agree to the following obligations:

  • You will not use the Website for any unlawful, fraudulent, or malicious purpose;
  • You will not attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems or networks;
  • You will not upload, transmit, or distribute any content that is harmful, defamatory, obscene, offensive, or otherwise objectionable;
  • You will not use any automated tools, bots, scrapers, or other means to extract data from the Website without our prior written consent;
  • You will not impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • You will not introduce any viruses, malware, ransomware, or other harmful code or material into the Website or its underlying infrastructure;
  • You will not engage in any conduct that could damage, disable, overburden, or impair the functionality or security of the Website;
  • You will comply with all applicable Australian laws and regulations, including those relating to online gambling, data protection, consumer protection, and intellectual property;
  • You will provide accurate, current, and complete information when registering an account or making a reservation through the Website.

2.3 Account Registration

Certain features or services available through the Website may require you to create a user account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. You must notify us immediately at info@lorvessaroyalcrest.com if you become aware of any unauthorised use of your account or any other security breach.

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have violated these Terms or any applicable law.

3. Age Restriction

Access to certain areas of this Website, including but not limited to content related to gaming, gambling, and casino services, is strictly restricted to individuals who are 18 years of age or older.

By accessing any gambling-related content or services through this Website, you confirm and warrant that:

  • You are at least 18 years of age;
  • You are legally permitted to access gambling-related content and services under the laws of your jurisdiction and under the laws of Queensland and Australia;
  • You are not accessing gambling-related content on behalf of a minor or any person prohibited from doing so by law.

is committed to responsible gambling practices and complies with all relevant provisions of the Interactive Gambling Act 2001 (Cth) and Queensland gambling legislation, including the Wagering Act 1998 (Qld) and associated regulations. We reserve the right to verify the age and identity of any user accessing gambling-related services and to deny access where we reasonably believe a user is under the minimum age of 18 years.

If you believe that a minor is attempting to access gambling-related content on this Website, please contact us immediately at info@lorvessaroyalcrest.com.

We encourage responsible gambling. If you or someone you know has a gambling problem, please seek assistance from the National Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, and software, is the property of or its content suppliers and is protected under the Copyright Act 1968 (Cth), trade mark law, and other applicable intellectual property laws of Australia.

You may access and view content on this Website for personal, non-commercial purposes only. You must not reproduce, redistribute, republish, transmit, modify, adapt, translate, or otherwise exploit any content from this Website without our prior written permission.

The Lorvessa Royal Crest name, logo, and all related marks, trade names, and get-up are trade marks of . Unauthorised use of these trade marks is strictly prohibited.

5. Third-Party Links and Content

This Website may contain links to third-party websites or resources for your convenience and information. These links do not constitute an endorsement by of those websites or their content, products, or services. We have no control over and accept no responsibility for third-party websites or their content, privacy practices, or terms of use.

You access third-party websites entirely at your own risk. We recommend that you review the terms of use and privacy policies of any third-party websites you visit.

6. Limitation of Liability

6.1 No Warranties

This Website and all content, materials, and services made available through it are provided on an "as is" and "as available" basis without any representations or warranties of any kind, express or implied, to the fullest extent permitted by law. does not warrant that:

  • The Website will be continuously available, uninterrupted, timely, or error-free;
  • The information on the Website is accurate, complete, current, or reliable;
  • The Website will be free from viruses, malicious code, or other harmful components;
  • Any defects or errors in the Website will be corrected.

6.2 Exclusion of Liability

To the maximum extent permitted by the Australian Consumer Law and other applicable laws, , its directors, officers, employees, agents, contractors, and affiliates shall not be liable for any:

  • Direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Website;
  • Loss of profits, revenue, data, goodwill, or business opportunity arising in connection with the Website;
  • Errors, inaccuracies, or omissions in any content published on or accessible through the Website;
  • Unauthorised access to or alteration of your transmissions or data;
  • Conduct of any third party in connection with the Website.

6.3 Consumer Guarantees

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded, restricted, or modified by agreement. Where any applicable law implies any condition, warranty, or guarantee that cannot be excluded, our liability for a breach of such implied term will be limited, to the extent permitted by law, to one or more of the following at our election:

  • The re-supply of the relevant services or content; or
  • The payment of the cost of re-supplying the relevant services or content.

7. Privacy

is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into and forms part of these Terms.

By using this Website, you consent to the collection and use of your personal information as described in our Privacy Policy. We encourage you to read our Privacy Policy carefully before providing any personal information through the Website.

8. Disclaimers

The information provided on this Website regarding hotel accommodation, casino gaming, dining, entertainment, and ancillary services is provided for general informational purposes only. While we endeavour to keep information accurate and up to date, details including pricing, availability, promotions, and operating hours are subject to change without notice.

makes no representation or warranty that any gaming or gambling services described or referenced on this Website are available to you in your jurisdiction. It is your responsibility to ensure that accessing any such services is lawful in the jurisdiction in which you are located.

9. Indemnification

You agree to indemnify, defend, and hold harmless Lorvessa Royal Crest Pty Ltd and its directors, officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of or access to this Website;
  • Your breach of any provision of these Terms;
  • Your violation of any applicable law or regulation;
  • Any content you submit, post, or transmit through the Website;
  • Any claim by a third party arising from your conduct in connection with the Website.

10. Dispute Resolution

10.1 Governing Law

These Terms, and any dispute, claim, or matter arising out of or in connection with these Terms or your use of the Website (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Queensland and the Commonwealth of Australia, without regard to its conflict of law principles.

10.2 Negotiation

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Website, the parties agree to first attempt to resolve the dispute in good faith through direct negotiation. Either party may give written notice to the other describing the dispute and requesting negotiation. The parties will have 30 days from the date of such notice (or such longer period as agreed in writing) to attempt to resolve the dispute through negotiation.

10.3 Mediation

If the dispute is not resolved through negotiation within the period specified above, either party may refer the dispute to mediation administered by the Resolution Institute (or such other mediation body as agreed by the parties) in accordance with its applicable mediation rules. The costs of mediation shall be shared equally between the parties unless otherwise agreed or ordered.

10.4 Jurisdiction

If the dispute cannot be resolved through negotiation or mediation, each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland, Australia, and any courts competent to hear appeals therefrom. Nothing in this clause shall prevent either party from seeking urgent interlocutory or injunctive relief from any court of competent jurisdiction where necessary to protect its rights.

10.5 Australian Consumer Law Complaints

You may also have the right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or the relevant state or territory consumer protection authority if you believe your consumer rights under the Australian Consumer Law have been infringed. This right is not affected by any of the dispute resolution provisions set out above.

11. Termination

We reserve the right, at our sole discretion and without notice or liability, to suspend, restrict, or terminate your access to all or any part of this Website at any time for any reason, including if we reasonably believe you have violated these Terms or any applicable law. Upon termination, all rights granted to you under these Terms will immediately cease.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, limitations of liability, indemnification obligations, and dispute resolution provisions.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices published on this Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations, and understandings.

12.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms to the extent necessary, and the remaining provisions shall continue in full force and effect.

12.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it at a later time. No waiver of any provision shall be effective unless made in writing and signed by an authorised representative of .

12.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without restriction.

12.5 Force Majeure

shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, telecommunications failures, or power outages.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Use or the operation of this Website, please contact us at:

We will endeavour to respond to all enquiries within a reasonable time.